How can I check my Delivery Status?
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
Can I request a specific time for the delivery of my arrangement?
If you are in our local area, you will be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local delivery area, we do not offer rush or timed delivery options. Do not use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. Please send us an email through our Customer Service page. We will do our best to honor your request; this may result in an additional charge to you.
For hospital employee deliveries, do I need a specific location?
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted, we will leave the order outside the door/somewhere safe. The driver will phone and text the recipient to let them know a delivery has been left for them and where it is (this is why it is important to provide a recipient phone number).
What happens if my delivery is refused by the recipient?
If your delivery is refused the item is available to you to pick up in the store for 24 hours. No refund given.
What happens if I gave you the wrong recipient address?
The customer is responsible for providing the correct address and phone number for the recipient. We deliver flowers to the address provided by the customer. If the error is discovered same day, we will attempt to retrieve the flowers and re-deliver them to the updated address, however this is not guaranteed. If same day redelivery is possible, this will incur a redelivery fee. If the address error is discovered next day or later, no recourse is possible.